These Regulations determine general conditions and way of providing services by electronic means by the Invicta group of companies through the website nami.invicta.pl (hereinafter: “Website”).
Definitions
- User – each entity using the Website for the benefit of which the Website Administrator provides services.
- Regulations – regulations on providing services by the Website Administrator.
- Website Page – web pages being a part of the domain nami.invicta.pl through which the Administrator provides services and runs the Website.
- Website Administrator – Invicta group of companies (hereinafter: Invicta), acting as a co-controller of personal data Invicta Management Sp. z o.o., Medyczne Laboratoria Diagnostyczne Invicta Sp. z o.o., Klinika Antiaging Invicta Sp. z o.o., Invicta Software Sp. z o.o. with its registered office in Sopot (81-740) at ul. Polna 64, Invicta spółka z o.o. with its registered office in Sopot (81-740) at ul. Polna 64, tel. 58 58 58 800.
- Service Provider – Invicta spółka z o.o., ul. Polna 64, 81-740 Sopot, Poland, entered in the Register of Entrepreneurs of the National Court Register, kept by the District Court Gdańsk-Północ in Gdańsk, 7th Commercial Department of the National Court Register, under KRS No. 126605, NIP (Tax Id. No.) 5851391084, REGON (National Business Registry Number) 192766523, with a share capital of PLN 210,600.
General Provisions
- To use the Website the User must confirm that they have read and understood the Regulations, accept them and undertake to comply with them.
- Complaints on work of the Website shall be considered in line with provisions of these Regulations.
Access to the Website
- The use of the Website, in terms of information and advertising service, is free of charge.
- To use the basic Services registration on the Website is not necessary.
- Website Administrator shall:
- a. make every effort to provide Users with continuous access to the Website and Services.
- b. not guarantee that the use of the Website will be without errors or interruptions.
- c. reserve the right to suspend or restrict access to the Website at any time without prior notice to Users.
- d. reserve the right to change, remove, and add information and content of the Website without prior notice to Users.
- e. not be responsible for the contents of other services and websites to which the User may be redirected using links provided on the Website.
- f. endeavour to ensure that the Website can be used with all Internet browsers, device types, and Internet connections, operating systems.
- Minimum technical requirements which allow using the Website freely are as follows:
- a. Permanent connection with the Internet with data transmission speed > 1 Mbps
- b. JavaScript enabled
- c. Internet Explorer version 10 or higher / Microsoft Edge / Google Chrome version 58.0.3029.96 or higher / Mozilla Firefox version 53.02 or higher
Services
- The Website Administrator provides the following services electronically to the Users:
- a. Information Service – providing information to the Users, by the Website Administrator concerning services performed by Invicta and fulfilment of requests and notifications of Users;
- b. Advertising Service – service consisting in issuing advertising materials of own products and services;
- The User may send a request on services and products, proposed by the Website Administrator by filling in the contact form, available on the Website or by calling the number indicated on the Website.
After filling in the application form, send a message to the Administrator by means of the Website page. In order to benefit from the service, the User fills in the application form and sends it by electronic means to the Administrator together with contact data required. Afterwards, the Administrator contacts the User to perform the Service.
- The User can make on-line reservations for stays and additional services at the Administrator’s facility.
- Phone calls made by Users to a particular information line number are monitored and recorded for security reasons, for the purposes of proof and for training purposes or to increase quality of the service for Users.
Online Booking
- Bookings on the Website are made by following the steps recommended by the automated booking system, completing the registration form and making the required payment, if required by the price conditions of the offer.
- The User shall be fully responsible for the consequences of providing incorrect data.
- The prices shown in the system are expressed in Polish zloty (PLN) and include VAT. They may also include other benefits, detailed in the bid price description. If any offer includes additional services, such information is given in the description of the price displayed in the system during booking. For services not covered by the order (e.g., additional accommodation, parking), the amount due must be paid on site.
- The User shall bear all fees for making payment by wire transfer.
- Booking confirmation:
- a. A booking is considered to be made upon receipt of its confirmation by the User.
- b. The Website confirms the booking automatically after payment or without payment, if the price conditions of the offer allow it. A booking confirmation message is generated on the Service Recipient’s screen.
- c. In addition, the system automatically generates an e-mail confirmation sent to the Service Recipient’s address provided in the form.
- Conditions for changes and cancellations:
- a. Bookings can be cancelled in accordance with the terms and conditions specified directly with the respective price offer.
- b. Change or cancellation of a reservation should be made in the system or by phone.
- c. If the cancellation relates to the booking of a special offer, then the terms and conditions specified directly with the price offer in question shall be considered valid.
- d. Refunds will be made in the same form in which the payment was made.
- e. The Service Provider shall make a refund within one week (7 days) from the day on which the cancellation was made. However, the actual reimbursement of the amount paid shall depend on the payment operator.
Conditions for Conclusion and Termination of Agreement for Residence Services
- In the case of booking a stay, the agreement is concluded when the User receives confirmation of the booking, including receipt of the booking confirmation number.
- Cancellation and termination of the agreement for services is possible according to the terms and conditions specified directly at the price offer, booked service.
- The User does not have the right to withdraw from the contract for booking of a residence service, in accordance with Article 38 (1) (12) of the Polish Act of 30 May 2014 on Consumer Rights.
User’s Rights and Obligations
- Users are obliged to enter true data.
- The User is entitled to use the Website in a way consistent with the binding law, with respect for intellectual property rights.
- It is not allowed for Users to provide illegal content and to use the Website, Website Page, or services provided by the Administrator in a way that is inconsistent with the law, decency, violating personal rights of third parties or the Administrator’s interests.
- Users shall bear full responsibility for content shared by them and damage caused as a result of their behaviour inconsistent with the foregoing reservations.
Administrator’s Responsibility
- The Website Administrator shall make all efforts so that data presented on the Website is complete, up-to-date, and true. However, the Website cannot fully guarantee that presented data is free from errors. Therefore, it does not bear any responsibility for consequences of using presented data in making financial decisions by the User.
- Data published on the Website is intended solely for information purposes and does not constitute an offer within the meaning of provisions of the Polish Civil Code.
- The Website Administrator does not bear responsibility for any damage suffered by Users due to an interruption in access to the Website, caused by: force majeure, erroneous actions, failures, including Internet failures, failures of equipment or software owned by the User.
- The Website Administrator attaches great importance to guaranteeing security while using the Website, but it does not guarantee that the Website will be free from viruses and other elements which may be the reason for damage suffered by the User.
Copyrights
- All rights (including proprietary copyrights, intellectual property rights to the name of the Website, Internet domain, Website Page, logotypes, documents, texts, graphics, layout of the website, photos) are owned by the Website Administrator and may be used only in the manner specified in and consistent with the Regulations.
- Copying, using and disseminating the Website is not allowed.
- Use of data from the Website for commercial purposes requires a written consent of the Website Administrator each time.
Privacy Protection
- Giving any information or sending any documents by the User is completely voluntary.
- The Website fully respects the right to privacy and protection of personal data of its Users. More information about this is available in the Privacy Policy.
- If the User agrees, the Website Administrator will contact them to inform about new functions, services or products available on the Website. The User is entitled to resign from obtaining additional information at any time.
- The Service Administrator stipulates that:
- – it uses the cookies which, by saving short textual information on the User’s computer, allows for identifying them, and in consequence makes it possible to get to know their behaviour, interests, needs, determine their personal preferences and increase quality of the services offered.
- – third parties, under separate agreements, may use cookies on the Website Pages.
- The User can determine conditions for storage or to obtain access to this information by means of settings of the software used for browsing the Website.
- Statistical data gathered by the Website Administrator may be used for internal analyses conducted for the purpose of improving quality of the services offered by www.klinikainvicta.pl.
- The privacy rules, including information concerning cookies, are available on the page: Privacy Policy.
Complaint Procedure
- Complaints about the Services can be submitted by email to reservation@nami.invicta.pl
- The complaint should include the designation of the person making the complaint (first and last name, e-mail address, telephone number, reservation number) and a description of the event giving rise to the complaint.
- Information on the outcome of the complaint procedure will be communicated to the User, via e-mail, within 30 days from the date of receipt of the application by the Service Administrator.
- A decision of the Website Administrator with an outcome of complaint procedure is final and not subject to appeal.
Final Provisions
- The Regulations of the Website shall come into force on the date of publication on the Website Page
- In matters not governed by the Regulations provisions of the Polish Civil Code and other relevant acts shall be applied.
- Any disputes which may arise from these Regulations shall be settled by a common court of law having jurisdiction over the Website Administrator’s registered office, and Polish law shall be applied to settle potential disputes.
- The Website Administrator reserves the right to modify and make other changes of the Regulations at any time, without an obligation to inform Users about the same. Using the Website shall be tantamount to acceptance of changes made.
- Changes made in the Regulations shall be shared on the Website.
- Changes of the Regulations shall come into force as at the date of being published on the Website Page.
